Refund Policy

At ROCKSHEAT, we strive to provide our customers with the highest quality cooking tools and accessories. We understand that sometimes a product may not meet your expectations or needs. In such cases, we offer a comprehensive refund policy to ensure your satisfaction.

30-Day Money-Back Guarantee: We are confident in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund. Please note that the item must be unused and in its original packaging to be eligible for a refund.

Easy Return Process: To initiate a return, simply contact our customer service team with your order details. They will guide you through the return process and provide you with a return authorization number. Please make sure to include this number on the return package for faster processing.

Refund Processing: Once we receive the returned item, our team will inspect it to ensure it meets the refund criteria. If everything is in order, we will process your refund within 5 business days. Please note that the refund will be issued to the original payment method used for the purchase.

Non-Refundable Items: While we strive to offer refunds for all eligible returns, there are certain items that are non-refundable. These include perishable goods, personalized items, and items that have been used or damaged by the customer.

Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

International Returns: For international orders, the customer is responsible for any return shipping costs and any applicable customs fees or taxes. We recommend using a trackable shipping service to ensure the safe return of the item.

Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with ROCKSHEAT is a positive one.